One address for product and plan questions, invoices, refunds, technical support and personal data requests: info@urikem.com · +90 216 587 30 28 · WhatsApp
Monday to Friday, 08:00 – 17:00 (Istanbul time, GMT+3)
How to reach us
- Email: info@urikem.com — product and plan questions, payments, refunds, technical support and suggestions.
- Phone: +90 216 587 30 28
- WhatsApp: URİKEM on WhatsApp — the fastest way for quick questions and plan information.
- Mail: DAP Adam Kule, Kırıkkale Sokak No:9 Daire:21, Cevizli · 34865 Kartal / İstanbul, Türkiye · view on map
- Business hours: Monday to Friday, 08:00 – 17:00 (GMT+3). Emails received outside these hours are answered on the next business day.
If you are already a customer, writing from the email address on your account helps us respond faster.
What to do, by topic
| Topic | What to do |
|---|---|
| Refund request | Read the conditions and how to apply in our Cancellation and Refund Policy. |
| Invoice | Your invoice is emailed within the legal deadline, based on the details you provided. Email us if your billing details need correcting. |
| Request about my personal data (KVKK) | The procedure is described in the relevant section of our Personal Data Notice (KVKK). Requests are resolved within 30 days at the latest. |
| A product isn't working properly | Tell us the product name and what you expected; we look into it the same business day. |
| I want a custom tool built for my company | Describe the job in the request form; we reply the same business day and prepare a quote made for you. |
Frequently asked questions
What does URİKEM do?
URİKEM is an Istanbul-based software company. On request, it builds custom, AI-assisted tools that do a company’s repetitive work.
Which jobs suit software?
Jobs that follow rules, repeat, and take a lot of time by hand: data entry, reading documents, chasing missing items, mailing, reports, record matching. If you are not sure, describe the job; if it does not suit, we will say so plainly.
How is it priced?
After we listen to your job, we give you a quote made for you. The price depends on the scope of the work; the quote spells out what will be done and when it will be delivered.
Do I need technical knowledge?
No. Describing the job the way you know it is enough. We test the tool on your real files and deliver once you approve the output.
How fast do you reply?
We reply to your request the same day. If something cannot be done, we say so plainly.
Does it work with the programs we use?
Tools that work with Excel, PDF and email are the quickest to prepare. Connecting to another program such as accounting software or an ERP depends on that program; we check first and tell you the result.
What happens to the data I enter?
Your records are kept on our server in Istanbul, in a directory closed to the web. Content entered into AI-powered tools is, with your explicit consent, sent to an AI service provider abroad so that the result can be produced; under contract it is not used to train models. Details: Data security and the KVKK Privacy Notice.
Company details
- Legal name
- URİKEM İç ve Dış Ticaret A.Ş.
- Address
- DAP Adam Kule, Kırıkkale Sokak No:9 Daire:21, Cevizli · 34865 Kartal / İstanbul, Türkiye
View on map ↗ - Founded
- 21 September 2023
- Trade registry no
- 481363-5
- MERSİS no
- 0894092816500001
- ETBİS registration no
- 1758530862232057
- Tax office / tax no
- Küçükyalı / 8940928165
- Memberships
- Turkish Exporters Assembly (TİM) · Service Exporters' Association (HİB) · Member no 357278
- Phone
- +90 216 587 30 28
- info@urikem.com
- Business hours
- Monday to Friday, 08:00 – 17:00 (GMT+3)
Disputes
Under Turkish consumer law, customers who qualify as consumers may apply to Consumer Arbitration Committees within the monetary limits announced each year by Türkiye's Ministry of Trade, and to Consumer Courts for disputes above that limit. Applications are made to the committee or court where the consumer lives or where the transaction took place. Details: Distance Sales Agreement.